My logon (User ID & password)

FAQs

Here are the most frequently asked questions on this website about logons (User IDs and passwords). 

New users

• Do I need to be a registered user?
• How do I set up a Logon?

Existing users

What can I do if:

• My logon (User ID) is locked?
• I cannot remember my password?
• I used the Forgot My Password service but did not get the email?

View an animated demonstration

This demo will show you how to get a Companies Office User ID, how to log on to the Companies Office online services, and how to log out.

Play the demonstration

Is your question about something else?

Do you need more help?

If you can't find the answer to your question here, please send your question to the Companies Office team.  We aim to respond within four working hours (8:30am - 5pm - Monday to Friday).