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Technical support

If your web page is not displaying correctly or you are unable to use our Online Services, the pages in this troubleshooting guide will help you.

Further information

Optimum software and site settings

If you are having trouble navigating or viewing our site, find out here how to optimise your online experience by downloading the appropriate software like Adobe Acrobat Reader, Java, Adobe Flash Player, and more!

My page is not displaying correctly

Is your page not displaying correctly? Are you receiving a page cannot be displayed message? It may be that you need to clear your cache/temporary internet files.

The website text is too small, how can I make it bigger?

Are you having difficulty reading our website due to the text or font size? This is an online guide to help you increase the text size for a range of different browsers.

I am unable to view documents on the website

Are you unable to view documents on our website? If you have clicked on a document and nothing appears, it may be that you have a pop-up blocker installed on your PC. Here are a few of the most common pop-up blockers we have encountered and instructions on how to enable and disable pop-up blockers.

My browser screen does not appear to be compatible

You may find that you can use our website with no problems; however this screen is to serve as a caution that if you are using a browser that is not recognised by our website you may encounter some problems.

Clearing your temporary internet files

Are you being presented with odd web page views? Your temporary internet files may need to be deleted. This is an easy process and is good practise to complete on a regular basis.